Branch Manager – MSP Key Accounts – (West Yorkshire)

Location: West Yorkshire  Hybrid
OTE: Up to £100k (performance-based) + benefits

Lead a high-performing MSP delivery branch in a fast-paced, high-volume environment.

Our client is seeking a dynamic Branch Manager – MSP Key Accounts to take ownership of a major national account portfolio, leading a dedicated team of 12 to deliver exceptional fulfilment, service performance, and client confidence.

This is a hands-on operational leadership role at the heart of a high-speed MSP delivery model — perfect for a driven people leader who thrives under pressure, loves solving problems quickly, and consistently delivers outstanding results.

What You’ll Be Doing

Key Account Ownership

• Manage and deepen senior client relationships across high-volume national MSP accounts

• Act as the trusted escalation point for workforce planning, performance, and service issues

• Run structured service reviews, governance meetings, and KPI reporting

• Ensure service excellence is delivered consistently and contractually met

High-Volume Fulfilment & MSP Delivery

• Own end-to-end delivery across national key accounts with rapid daily demand

• Drive pace, quality, and compliance in a high-pressure 7:00–9:00am fulfilment window

• Monitor workflows, shift priorities, and unblock issues in real time

• Maintain calm, control, and clear communication during peak volume periods

Branch & Team Leadership

• Lead, coach, and develop a team of around 12 within an MSP specialist branch

• Set clear goals and run daily/weekly performance rhythms

• Build a positive, high-energy culture aligned with service excellence

• Support hiring, onboarding, and capability-building across the branch

Commercial & Performance Accountability

• Manage all KPIs: fulfilment, speed, quality, compliance, client satisfaction

• Own account health, retention, and opportunities for growth

• Forecast risks and escalate proactively with solutions

• Ensure strong commercial awareness and confident decision-making

Process, Compliance & Continuous Improvement

• Maintain governance, audit readiness, and accurate reporting

• Spot process gaps, implement improvements, and drive continuous optimisation

• Collaborate with internal teams (Ops, Compliance, Finance, Sales) to keep delivery seamless

Working Pattern

• Hours: 7:00am – 4:00pm, Monday to Friday

• Style: Hybrid — mix of client site, branch location, and WFH

• Peak Window: High-speed fulfilment typically between 7:00–9:00am

Success Measures

• Consistent high-volume fulfilment across national accounts

• SLA / KPI delivery (speed, quality, compliance, NPS)

• Client retention and service stability

• Account growth / increased share of wallet

• Team engagement, capability growth, and productivity

What You’ll Need

• Proven leadership experience in MSP, RPO, or high-volume recruitment

• Strong track record running busy, fast-paced accounts with rapid fulfilment

• Excellent client management and escalation-handling capability

• A confident people leader with coaching experience and high-performance mindset

• Commercially sharp, KPI-focused, and comfortable owning outcomes

• Highly organised, calm under pressure, and able to prioritise at speed

Package

• OTE up to £100k, depending on performance

• Full benefits package (shared at offer stage)